🎟
Fan Account Help
Following venues, saving events, notifications and your Fan Pro membership.
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🎤
Artist & Entertainer Help
Creating gig listings, profile setup, QR codes, and getting discovered.
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🏟
Venue Help
Listing your venue, posting events, finding artists, and your analytics dashboard.
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🎛
Service Business Help
Directory listings, contact visibility, category badges, and getting found.
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I can't log in to my account
▾
Try resetting your password first — click "Forgot password?" on the
Sign In page. If you signed up
with a business email and can't remember which one, email us at
hello@bandstandhub.com and
we'll look up your account manually.
My venue or artist profile isn't showing in search
▾
New listings can take up to 24 hours to appear in search results.
If it's been longer, check that your profile is set to "Active" in your
dashboard. Search visibility is also tied to your subscription tier —
Free accounts appear at standard ranking. Upgrading to Basic or Pro
moves your listing higher. Visit the
Pricing page
for details.
How do I apply the Founding Member promo code?
▾
During registration on the
Join page,
expand the "Have a promo code?" section in Step 3 and enter your code before
submitting. Founding Member codes are role-specific:
BSHFAN30,
BSHART30,
BSHVENUE30, or
BSHSVC30
— make sure you're using the one that matches your selected role.
I'm getting an error when trying to add an event
▾
Free accounts are limited to 3 upcoming events. If you've hit that limit,
upgrade to Basic or Pro for unlimited event listings. If you're on a paid
plan and still seeing an error, take a screenshot and send it to
hello@bandstandhub.com
— we'll fix it within one business day.
How do I cancel or change my subscription?
▾
You can manage your subscription from your account dashboard under
"Billing & Plan". You can downgrade, upgrade, or cancel at any time.
Cancellations take effect at the end of your current billing period —
you won't be charged again. If you need help, email
hello@bandstandhub.com.